This policy explains what personal information BrookLex Property Tax Specialists collects, why we collect it, and how we protect it. It applies to this website, to phone calls, to email and to text messages with BrookLex.
Last updated: September 30, 2026.
Who we are
BrookLex Property Tax Specialists, 7581 Jane St., Suite 202S, Concord, ON L4K 1X3. Phone 416-650-9998. Email info@brooklex.com. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
- Contact details you give us: your name, email address, phone number, company and property address or roll number.
- The content of your enquiry, emails, calls and text messages with us.
- Documents you send us about your property, such as assessment notices, leases and income and expense statements.
- Basic website data, such as pages visited and the browser used, collected through standard website logs and cookies.
How we use it
- To answer your enquiry and book a consultation.
- To provide our services, including assessment reviews, filings with MPAC and the Assessment Review Board, and municipal applications.
- To send you information you asked for, appointment confirmations and reminders, and updates about your file.
- To meet our legal and professional obligations.
Text messages
If you give us your mobile number and agree to receive text messages, we use it only to communicate with you about your enquiry, your appointments and your file. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, and reply HELP for help. See our text messaging terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with or sold to any third party.
When we share information
We do not sell or rent personal information. We share it only where needed to carry out your file, for example with MPAC, the Assessment Review Board, a municipality or an expert you have agreed to retain, with service providers who support our business (such as our phone, email and website providers) under confidentiality obligations, or where the law requires it.
How long we keep it and how we protect it
We keep personal information only as long as needed for the purpose it was collected for and for our professional record-keeping obligations. We protect it with reasonable physical, administrative and technical safeguards.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to receiving messages at any time. Write to info@brooklex.com or call 416-650-9998. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.